Refund policy

Return and Refund Policy

Our Commitment to You

We want every zhione11 product to make you feel flawless. As international return shipping is costly and time-consuming, in most cases we do not require you to send items back—simply describe the issue (and attach a photo if necessary), and we will handle it for you.

Changed your mind?

If the item you received isn't what you expected, please contact us at support@zhione11.com within 30 days of delivery. We will work with you to find the best solution—whether it's a refund, store credit, or an exchange.

Incorrect Size or Not as Expected

If the size isn't right, or the item doesn't match the photos, we offer a free exchange service. Simply contact our team, and we will guide you through exchanging it for the right item—at no extra cost.

Quality Issues

We offer a 180-day warranty against manufacturing defects for every product (excluding accidental damage)—simply send us photos and your order details, and we will provide a free replacement. If you simply change your mind, please contact us within 30 days of receipt, and our team will arrange a return and refund for you.

Loss or Damage During Transit

If your package is lost, delayed beyond a reasonable timeframe, or arrives damaged, the responsibility lies with us—never with you. Please let us know, and we will provide a full refund or a free replacement, at your choice.

Need help?

Please email support@zhione11.com, including your order number and a brief description of the issue you are experiencing. We will respond within 24 hours and resolve every issue in a fair and impartial manner.