Shipping policy
Shipping Policy
Thank you for choosing Zhione11. We are committed to delivering exquisite jewelry to you safely and efficiently. Below are the details regarding our shipping process, costs, and estimated delivery times.
Order Processing and Review Time
Quality Inspection: To ensure your jewelry arrives in flawless condition, every piece undergoes a meticulous quality inspection and selection process before shipment.
Timeline: Please allow 2–4 business days for order preparation and quality control prior to dispatch.
Shipping Costs and Estimated Delivery Times
We ship to the United States and select European countries. Shipping costs and estimated delivery times depend on your order value and the shipping method selected:
United States (North America)
Standard Shipping:
Cost: $10.00 (Free shipping on orders over $80.00)
Delivery time: 5–15 business days
Europe (Austria, Belgium, the Czech Republic, and 23 other countries)
Standard Shipping:
Cost: $10.00 (Free shipping on orders over $80.00)
Delivery time: 5–15 business days
Please note: The estimated total delivery time includes the quality inspection period (2–4 business days).
Track Your Shipment
Once your order has passed our quality checks and been handed over to our premium carrier partners, you will receive a shipping confirmation email containing your tracking number and a link to real-time tracking information.
Damaged or Lost Packages
We take great care in packaging our products, using premium, custom-designed gift boxes. However, should your item be damaged or lost during transit:
Please take photos of the issue immediately.
Contact our customer service team at support@zhione11.com, and we will arrange either a full refund or a free replacement—the choice is yours.