Shipping policy

 

Shipping Policy

Thank you for choosing [zhione11]. We are committed to delivering our fine jewelry pieces to you safely and efficiently. Below are the details of our shipping operations, rates, and timelines.

1. Order Processing & Order Curation Time

  • Quality Inspection: To ensure your jewelry arrives in its most flawless and pristine condition, every single piece undergoes a meticulous quality inspection and curation process before it leaves our hands.

  • Timeline: Please allow 3–6 business days for order preparation and quality curation prior to shipment.

2. Shipping Rates & Delivery Estimates

We ship to the United States and selected European countries. Shipping costs and estimated delivery times depend on your order value and chosen shipping method:

🇺🇸 United States (North America)

  • Standard Shipping:

    • Cost: $10.00 (Complimentary / FREE for orders $70.00 and over)

    • Delivery Time: 5 - 15 business days

  • Express Shipping:

    • Cost: $20.00 (Complimentary / FREE for orders $155.00 and over)

    • Delivery Time: 3 - 8 business days

🇪🇺 Europe (Austria, Belgium, Czech Republic, and 23 other countries)

  • Standard Shipping:

    • Cost: $10.00 (Complimentary / FREE for orders $70.00 and over)

    • Delivery Time: 5 - 15 business days

  • Express Shipping:

    • Cost: $20.00 (Complimentary / FREE for orders $155.00 and over)

    • Delivery Time: 3 - 7 business days

Please note: Total Estimated Delivery Time = Processing Time (3-6 business days) + Shipping Time.

3. Tracking Your Shipment

Once your order has been carefully cleared through our quality check and handed over to our premium carrier partners, you will receive a shipping confirmation email containing your tracking number and a link to monitor your journey in real-time.

4. Duties, Taxes, and Customs

  • For our international clients, please be advised that orders may be subject to local customs duties, VAT, or import taxes upon arrival in your destination country.

  • These external charges are determined by your local customs authority and are the responsibility of the customer.

5. Damaged or Lost Packages

We take immense pride in securing our products in high-value signature gift boxes. However, if your selection is damaged during transit or lost:

  • Please take supporting photographs immediately.

  • Contact our customer service team at zhione.897@gmail.com so we can evaluate the issue and arrange a swift resolution for you.