Does every order come with packaging?

Yes—each item includes a beautiful gift box, a protective pouch, a jewelry storage case, and a polishing cloth, along with a bonus gift. It is an excellent choice, whether for gifting or treating yourself.

Why does shipping take so long?

We understand that waiting for something new you’re excited about can be tough. Each item undergoes two rounds of quality inspections before shipment; this helps us catch issues early and ensures you have a smooth shopping experience. Thank you for your patience.

What if there is a quality issue?

We offer a 180-day warranty against manufacturing defects for every product (excluding accidental damage)—simply send us photos and your order details, and we will provide a free replacement. If you simply change your mind, please contact us within 30 days of receipt, and our team will arrange a return and refund for you.

What happens if my package is lost or damaged during transit?

We take full responsibility for this; you bear no liability. Please contact our team, and we will provide full compensation—you can choose between a full refund or a free replacement at no extra cost. If you opt for a replacement, we will also include two small gifts and a handwritten apology note.

How can I contact customer service?

Please send an email to support@zhione11.com; we typically respond within 24 hours. Thank you for choosing us and purchasing our products.